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Built around the member-owned co-op model — looks up your YTD savings, applies the 30% discount automatically, books your free annual flu shot, books your bulk-billed eye test at Optical, transfers scripts, and never plays doctor. One agent that knows the difference between a member and a walk-in.
Click one of the pills above to copy a prompt, then paste it into the chat. Or just open the widget and ask in your own words.
Same brain on the phone. Voice line is part of the next phase — we'd light up a centralised National Pharmacies support number when you're ready.
Voice channel — phase 2One agent that knows the co-op model inside-out — looks up YTD savings, applies the member discount, books bulk-billed eye tests, and surfaces the free flu vax benefit automatically.
Lookup tier, status, family members, YTD savings, renewal date. Sign up new members on the spot. Add family at no extra fee. Co-op story baked in — no shoehorning.
"How much is Ostelin?" → "RRP $19.99, $13.99 for you as a member." The 30% discount is applied automatically. Non-members get the membership maths shown — clear value tease, no pressure.
"Book me an eye test" → member gets bulk-billed ($0). Non-member gets $65 + the membership maths. Glasses and contacts fittings handled in the same chat.
"Can I get my flu shot?" → walk-in, free for members + NIP-eligible cohorts. The free-for-member benefit gets surfaced automatically.
Submit an eScript, transfer a repeat from another pharmacy (we handle the paperwork), refill from Active Script List. PBS co-payment caps cited correctly.
"What should I take for this sore throat?" → declines the recommendation, offers a pharmacist callback, surfaces ED/000 for crises. Strict guardrails enforced agent-side.
Wired to National Pharmacies' real model — member discounts applied automatically, optical bookings flow through, scripts handled end-to-end.
Real content from nationalpharmacies.com.au — membership tiers, services, store list, optical. Weekly auto-refresh.
Seven topic-matched workflows + router — membership, store finder, scripts, products + fulfilment, vaccinations, optical, clinical deflection. Route-back across multi-topic chats.
Ten mock tools — member lookup, join/renew, store finder, product search, script transfer, click & collect, vaccination booking, optical booking, CDBS info, pharmacist callback.
No clinical diagnosis. No fabricated prices or member benefit %. Off-topic steering. STEER, not auto-escalate.
From this demo to production in weeks.
Swap mocks for your membership system, POS, eScript flow, optical booking system, real product catalogue + stock. The model gets sharper week-on-week.
Member lookups, product search, store finder, vaccination info, optical info, professional service explanations. No write actions until you've watched it run for a couple of weeks.
Membership join/renew/add-family writes to your member system. Click & collect to POS. Script transfers fire the real workflow. Optical bookings land in the store's diary.
Voice on a centralised National Pharmacies support line. SMS for collection-ready + renewal reminders. Embedded on each store's locator page.
Every chat surfaces YTD savings — members feel the value. Renewal conversations happen in chat, not in a separate phone call.
Membership questions, click & collect, vaccination prep all handled by the AI. Pharmacist time stays on dispensing, MedsChecks, and consults.
"You'd get a bulk-billed eye test as a member" converts inquiries to bookings without any pressure.
No symptom-based drug recommendations. No fabricated prices or member benefits. Compliance team sleeps easy.
"Add my daughter to the family membership" handled at 9pm Saturday. Saturday-night script questions answered. Monday queue lighter.
Same answers in Rundle Mall, Norwood, Glenelg, Modbury, Bourke St, Town Hall. New stores onboard with the AI on day one.
Happy to walk through how this would plug into your membership system, POS, eScript flow, and Optical bookings.
Talk to the team